Position Purpose
Under direct supervision of the Telecommunication Supervisor or Asst Telecommunications Supervisor, Public Safety Telecommunicators are responsible for the efficient response to emergency and non-emergency calls to include but not limited to, receiving, processing, effectively prioritizing and documenting all calls for service for police, fire, and medical assistance from the public, relaying information to the appropriate source for assistance, and performing related administrative duties.
Essential functions and Basic Duties:
- Gathering, analyzing, and reporting critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.
- Administering care by providing pre-arrival medical instructions or directing callers through procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are enroute.
- Managing communication of emergency personnel responding to incidents and assisting with incident operations during events such as active shooter and officer down responses.
- Taking protective actions for first responders by providing life-safety information during responses such as officer down and MAYDAY calls.
- Analyzing conflicting and/or limited location information to direct first responders to the scene.
- Negotiating with suicidal callers or hostage takers.
- Deploying to the scene of planned events, major emergencies, or ongoing incidents.
- Operates LINK/NCIC terminal to obtain and disseminate pertinent information.
- Operates CAD terminal efficiently to document data, events, responder’s actions, and annotate call dispositions.
- Effectively review files for missing persons, wanted person, protective orders, and stolen items.
- Performs related work as required.
Qualifications
Training and Experience:
- Graduation from an accredited high school or its equivalent (GED).
- Completion of Telecommunications Academy.
Special Requirements:
- Must be certified as a Telecommunicator in the State of Kentucky or must obtain certification within six (6) months of date of employment.
- Must be at least eighteen (18) years of age.
- Must be a United States citizen.
- Must possess well-developed listening communications skills.
- Must be able to work a varied schedule.
- Ability to successfully complete a background, polygraph and drug screen, suitability screening.
- Yearly in-service required eight (8) hours to maintain Telecommunicator certification.
- Bi-annual in-service to maintain LINK/NCIC certification for terminal access.
Special Knowledge, Skills and Abilities:
- Computer literate
- Text proficient
- Possess data analytics skills
- An expert multi-tasker
- Ability to calm and control stressful situations
- Ability to analyze and solve problems
- Knowledge of geographical area and agency jurisdictions
- Ability to work and remain calm under extreme pressure in a noisy environment
- Ability to maintain confidential information and material
- Ability to listen to and understand instructions and requests for information
- Ability to learn and retain departmental policies
An Equal Opportunity Employer
We do not discriminate on-the-basis of race, color, religion, national origin, sex, pregnancy, childbirth, pregnancy/childbirth related medical conditions age, or disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. If you need an accommodation to complete the application process, contact City of Glasgow at 270-651-5131.